Privacy Policy

Introduction

Pelagos is committed to protecting the privacy and personal information of individuals who interact with our yacht charter services. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make inquiries, or engage our charter services.

We operate under Thai data protection regulations and maintain practices consistent with international privacy standards. By using our services or providing your information, you acknowledge the practices described in this policy.

Information We Collect

Personal Information Provided Directly

When you contact us for charter inquiries, bookings, or general communication, we collect information you voluntarily provide, which may include your name, email address, phone number, and any additional details you choose to share about your interests or requirements for charter experiences.

Booking Information

When you book a charter, we collect information necessary to fulfill the service, including passenger names, dietary requirements, medical considerations relevant to safety, emergency contact details, and payment information processed through secure third-party providers.

Technical Information

Our website collects technical data through cookies and similar technologies, including IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses. This information helps us understand how visitors use our site and improve user experience.

Communications

We maintain records of communications between you and Pelagos, including email correspondence, phone call notes, and any feedback you provide about our services.

How We Use Your Information

We use collected information for specific, legitimate purposes related to providing and improving our charter services.

Service Delivery

Personal information enables us to respond to inquiries, process bookings, coordinate charter logistics, accommodate dietary requirements and medical considerations, maintain emergency contact protocols, and communicate pre-charter briefings and post-charter follow-up.

Safety and Legal Compliance

We maintain passenger manifests and safety-related information as required by Thai maritime regulations. This data supports our safety protocols and enables proper response in emergency situations.

Service Improvement

We analyze feedback, booking patterns, and website usage data to improve charter experiences, refine itineraries, enhance crew training, and develop new service offerings aligned with guest interests.

Communication

With your consent, we may send information about charter availability, seasonal updates, and relevant service enhancements. You can opt out of marketing communications at any time while continuing to receive essential service-related messages.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security Measures

Our systems employ encryption for data transmission, secure storage protocols for personal information, access controls limiting who can view or modify data, regular security assessments, and staff training on data protection practices.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by Thai law. Charter-related information is typically maintained for seven years to meet maritime regulatory requirements. Marketing consent and associated data are retained until you request removal.

Third-Party Processors

Payment processing, email communications, and website hosting involve third-party service providers. We select processors that maintain strong data protection standards and use them solely for specified purposes under contractual data protection obligations.

Cookies and Tracking

Our website uses cookies to enhance functionality and understand site usage. Essential cookies enable basic website operations. Analytics cookies help us understand visitor behavior and improve user experience. You can manage cookie preferences through your browser settings or our cookie management interface.

For detailed information about our cookie practices, please review our Cookie Policy.

Your Rights

You have specific rights regarding your personal information held by Pelagos.

Access and Portability

You may request access to personal information we hold about you. We will provide this information in a commonly used electronic format within thirty days of verified requests.

Rectification

If personal information we hold is inaccurate or incomplete, you have the right to request corrections. We will update records promptly upon verification of corrected information.

Erasure

You may request deletion of your personal information, subject to legal obligations requiring retention for specific periods. Maritime safety records, for instance, must be maintained per regulatory requirements.

Objection and Restriction

You can object to certain data processing activities, particularly marketing communications. You may also request restriction of processing while we verify accuracy or assess objections.

Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing conducted prior to withdrawal.

Children's Privacy

Our services are designed for adults. We do not knowingly collect personal information from individuals under eighteen years of age without parental consent. If you believe we have inadvertently collected such information, please contact us for immediate removal.

International Data Transfers

Pelagos operates primarily within Thailand. If your information is transferred internationally, we ensure appropriate safeguards are in place consistent with applicable data protection requirements. Third-party processors with international operations maintain compliance with relevant transfer mechanisms.

Changes to This Policy

We review and update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Significant changes will be communicated through our website and, where appropriate, direct notification to individuals whose data we hold. The "Last Updated" date at the top of this policy indicates when the most recent revision occurred.

Contact for Privacy Matters

For questions about this Privacy Policy, to exercise your data rights, or to raise privacy concerns, please contact us:

We will respond to privacy inquiries within fifteen business days. For complex requests, we may require additional time and will inform you of any extension and its reasons.